The West Dundee Fire Department is categorized as a combination fire department, utilizing career and part-time personnel in the service delivery system. 14 career and 35 part-time personnel provide for 24 hour staffing at each of the Village's two Public Safety Centers.
The department provides advanced life support emergency medical care. Emergency medical technicians & paramedics provide assessment, pre-hospital treatment, and transportation to Sherman & Provena Saint Joseph Hospitals located in Elgin, and Saint Alexis Medical Center located in Hoffman Estates.
Additionally, personnel are trained to the standards and certifications of the Office of the State Fire Marshal; providing for fire suppression, hazardous material mitigation, above & below grade technical rescue, and dive rescue & recovery operations.
The service delivery system is enhanced by the Department's commitment to utilize established automatic-aid and mutual-aid resources with neighboring communities.
These resources provide for a high level of service to our residents and the emergency service personnel. Through these cooperative efforts the Fire Department has achieved an ISO Class 3 Insurance Rating.
The Fire Department administers Public Education & Safety Programs and Life Safety Inspections in an effort to further reduce personal injury, loss of life, and property loss.
The Village of West Dundee recovers payment for ambulance and paramedic services through medical and supplemental insurance whenever possible. Direct billing for services provided to non-residents is processed by Paramedic Billing Services, Inc.
Invoices for ambulance transport and paramedic services provided by the Village of West Dundee can be paid online at www.AmbulancePayments.com. Payments can also be mailed to Paramedic Billing Services at 395 W. Lake Street, Elmhurst, IL 60126, or dropped off at Public Safety Center #2, 100 Carrington Drive. Please direct any questions regarding an invoice or payment to Paramedic Billing Services at (630) 530-2988.
Public Safety Center II
100 Carrington Drive
West Dundee, IL 60118
8am - 4:30pm M-F
Call 911 to report a fire or medical emergency.