Water & Sewer

Water & Sewer service is comprised of two basic components: water production/delivery and water billing.


Billing Contact
LoriSue Liszek
lliszek@wdundee.org

Utilities Superintendent
Adam Peters
apeters@wdundee.org

The Water & Sewer Division of Public Works operates the Village's water production and delivery systems, which includes 3 deep-well water sources, 3 elevated water storage towers with a combined capacity of 2,750,000 gallons, 2 water treatment facilities that incorporate an ion exchange treatment process to improve the overall quality of the water, 46 miles of water mains and over 540 fire hydrants.

Meter Reading

Every other month, Water & Sewer Divison staff will take a reading from the external flow meter at your home or business. These readings are provided in digital format to the Finance Department for bi-monthly billing.


Bill Payment

Water Billing is administered at the Village Hall as part of the Finance Department. The main responsibility for this division is the processing of approximately 2,100 accounts for billing and the daily collection of water revenues.

Water bills can be paid using cash or check at any of the Village facilities during regular hours of operation. Payments can also be mailed or dropped off any time at Village Hall, Public Safety Center 1 or Public Safety Center 2 using the drop box located near the entrance. (See below for credit/debit card payments.)

Accepted payment types include cash, check, credit/debit card or the direct debit automatic withdrawal program (see the Utility Billing Direct Debit Form to the right).

Credit and debit card acceptance is provided through Illinois Funds' E-Pay Program, an electronic payment service provided by the State Treasurer's Office. There is a service fee of 2.35% (or a $1.00 minimum) charged for credit and debit card payments. This fee is not charged or collected by the Village.

Credit and debit card payments can be accepted in person at Village Hall or either Public Safety Center, or online. Click here or the e-pay logo on the right side of this page to pay your water/sewer bill online.


Stormwater

The Village of West Dundee cooperates with the Kane County Department of Environmental Management for their Annual Stormwater Management Report and has officially adopted the Kane County Stormwater Management Ordinance. The Ordinance and associated cooperative efforts exist to safeguard critical source water by preventing stormwater runoff pollution.

The following information is provided to educate the public about stormwater best management practices and efforts that can be made to help protect our water.

Illicit Discharge Reporting: If you witness an illicit discharge or any activity you feel is potentially detrimental to source water, please contact the Public Works Department at 847-551-3815, and/or utilize the resident service request form found on the Submit a Service Request page.

Public Comment: If you would like to comment on the MS4 program or discuss Stormwater topics in general, you may do so either by contacting the Public Works Department directly at 847-551-3815, or by attending any of the Regular Village Board meetings that are open to the public.

Each Regular Village Board Meeting agenda includes a time for public commentary both for items on and not on the agenda, at a limit of 5 minutes per speaker. The schedule of upcoming Village Board meetings can be found on the Community Calendar. Agendas for upcoming and previous meetings can be found on the Meeting Agendas and Minutes page.

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Village Hall
102 South Second Street
West Dundee, IL 60118

Phone:
Fax:
Hrs:

(847) 551-3800
(847) 551-3809
8:00am - 4:30pm M-F

Online Payment System

Pay your parking tickets, village fines and utility bills online.


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News

Water & Sewer Rates Effective June 2017

In conjunction with the passage of the Village’s Fiscal Year 2017-2018 Budget, and in keeping with the goal of addressing the capital infrastructure and maintenance needs of the water and sewer systems, the Village Board authorized an increase to the Village’s water and sewer rate structure that went into effect with the June 2017 bills.

The three-fold rate increase that was approved provides additional funding for rising ongoing operational costs and also provides a source of funding to address the many capital needs for the system. The last time rates were increased was in May 2015.

For more detailed information about the increases to the water and sewer billing rates and fees, please view the Summer/Fall 2017 Village Newsletter. For a chart illustrating the effects of these increases to an individual bill based on water used, please view the PDF below. Should you have any questions regarding your water and sewer bill, please contact Village Hall at 847-551-3800.

Also included below is an article published by The Daily Herald on this topic.

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Visit the website

"Flushable" Wipes Cause Damage to Sewer Systems

Products labeled as "flushable" cleansing cloths or wet wipes have been reported to clog toilets and sewer systems throughout the United States and abroad, leading to costly repairs for both homeowners and municipalities.

Please help keep the West Dundee sewer system in good working order. Please do not flush anything other than human waste and toilet tissue.

Additional information can be found at www.forthepeople.com, and a short video illustrating the difference between toilet tissue and wet wipes in terms of breakdown can be viewed at www.consumerreports.org.


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Calendar

Fri
Mar 30
2018

Good Friday - Village Offices CLOSED

The administrative offices of the Village (Village Hall, Community Development, Fire, Police, and Public Works) are closed in observation of the holiday.

This is NOT one of the 6 holidays recognized by the Village's refuse hauler. Therefore, curbside refuse & recycling collection will occur on Friday, as usual.

Mon
May 28
2018

Memorial Day observed - Village Offices CLOSED

The administrative offices of the Village (Village Hall, Community Development, Fire, Police, and Public Works) are closed in observation of the holiday.

This is also one of the 6 holidays recognized by the Village's refuse hauler. Therefore, curbside refuse & recycling collection will be one day later than usual for the week of the holiday. Collection will be on Saturday.

Wed
Jul 04
2018

Independence Day - Village Offices CLOSED

The administrative offices of the Village (Village Hall, Community Development, Fire, Police, and Public Works) are closed in observation of the holiday.

This is also one of the 6 holidays recognized by the Village's refuse hauler. Therefore, curbside refuse & recycling collection will be one day later than usual for the week of the holiday. Collection will be on Saturday.

Mon
Sep 03
2018

Labor Day - Village Offices CLOSED

The administrative offices of the Village (Village Hall, Community Development, Fire, Police, and Public Works) are closed in observation of the holiday.

This is also one of the 6 holidays recognized by the Village's refuse hauler. Therefore, curbside refuse & recycling collection will be one day later than usual for the week of the holiday. Collection will be on Saturday.

Thu
Nov 22
2018

Thanksgiving Day - Village Offices CLOSED

The administrative offices of the Village (Village Hall, Community Development, Fire, Police, and Public Works) are closed in observation of the holiday.

This is also one of the 6 holidays recognized by the Village's refuse hauler. Therefore, curbside refuse & recycling collection will be one day later than usual for the week of the holiday. Collection will be on Saturday.


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