Water & Sewer

Water & Sewer service is comprised of two basic components: water production/delivery and water billing.


Billing Contact
LoriSue Liszek
lliszek@wdundee.org

Utilities Superintendent
Adam Peters
apeters@wdundee.org

The Water & Sewer Division of Public Works operates the Village's water production and delivery systems, which includes 3 deep-well water sources, 3 elevated water storage towers with a combined capacity of 2,750,000 gallons, 2 water treatment facilities that incorporate an ion exchange treatment process to improve the overall quality of the water, 46 miles of water mains and over 540 fire hydrants.

Meter Reading

Every other month, Water & Sewer Divison staff will take a reading from the external flow meter at your home or business. These readings are provided in digital format to the Finance Department for bi-monthly billing.


Bill Payment

Water Billing is administered at the Village Hall as part of the Finance Department. The main responsibility for this division is the processing of approximately 2,100 accounts for billing and the daily collection of water revenues.

Water bills can be paid using cash or check at any of the Village facilities during regular hours of operation. Payments can also be mailed or dropped off any time at Village Hall, Public Safety Center 1 or Public Safety Center 2 using the drop box located near the entrance. (See below for credit/debit card payments.)

Accepted payment types include cash, check, credit/debit card or the direct debit automatic withdrawal program (see the Utility Billing Direct Debit Form to the right).

Credit and debit card acceptance is provided through Illinois Funds' E-Pay Program, an electronic payment service provided by the State Treasurer's Office. There is a service fee of 2.35% (or a $1.00 minimum) charged for credit and debit card payments. This fee is not charged or collected by the Village.

Credit and debit card payments can be accepted in person at Village Hall or either Public Safety Center, or online. Click here or the e-pay logo on the right side of this page to pay your water/sewer bill online.

Water Quality Reports


The Village of West Dundee publishes annually a Consumer Confidence Report also known as the Annual Water Quality Report in accordance with the US and Illinois Environmental Protection agency guidelines and the 1996 Safe Drinking Water Act. 

These reports are posted no later than July 1 and offer important information regarding the source and quality of your drinking water during the previous calendar year. The current report as well historical reports are available for review below.

For questions and concerns regarding this report or your water quality please contact the Utility Department at 847-551-3815 or by email to Adam Peters, Utility Superintendent at apeters@wdundee.org

2018 Water Quality Report

2017 Water Quality Report

2016 Water Quality Report

2015 Water Quality Report

2014 Water Quality Report

Source Water Assessment Sumary


Stormwater

The Village of West Dundee cooperates with the Kane County Department of Environmental Management for their Annual Stormwater Management Report and has officially adopted the Kane County Stormwater Management Ordinance. The Ordinance and associated cooperative efforts exist to safeguard critical source water by preventing stormwater runoff pollution.

The following information is provided to educate the public about stormwater best management practices and efforts that can be made to help protect our water.

Illicit Discharge Reporting: If you witness an illicit discharge or any activity you feel is potentially detrimental to source water, please contact the Public Works Department at 847-551-3815, and/or utilize the resident service request form found on the Submit a Service Request page.

Public Comment: If you would like to comment on the MS4 program or discuss Stormwater topics in general, you may do so either by contacting the Public Works Department directly at 847-551-3815, or by attending any of the Regular Village Board meetings that are open to the public.

Each Regular Village Board Meeting agenda includes a time for public commentary both for items on and not on the agenda, at a limit of 5 minutes per speaker. The schedule of upcoming Village Board meetings can be found on the Community Calendar. Agendas for upcoming and previous meetings can be found on the Meeting Agendas and Minutes page.

Close Photo Viewer

Highlighter

Village Hall
102 South Second Street
West Dundee, IL 60118

Phone:
Fax:
Hrs:

(847) 551-3800
(847) 551-3809
8:00am - 4:30pm M-F

Online Payment System

Pay your parking tickets, village fines and utility bills online.


Click here to pay now

News

2018 Water Quality Report

Notification of the availability of the 2018 Water Quality / Consumer Confidence Report was delivered to homes throughout West Dundee the week of June 6, 2019 via postcard. Please click below for a copy of the report. This report provides important information about your drinking water based on IEPA testing criteria, and the efforts made by the West Dundee water system to provide safe drinking water.

Visit the website

Water & Sewer Fee Adjustments - Effective May 1, 2019

In conjunction with the adoption of the 2019/20 budget, the Village Board approved Water and Sewer rates to be charged by the Village effective May 1, 2019. Billings created after May 1 will reflect the adjustments described in the PDF linked below.

In approving these rates, the stated goal of the Village is to generate adequate revenues to fully fund the operations of the Water and Sewer utility system as well as provide for current and future capital needs. At the same time, the Village remains mindful of this rate structure. It is the Village’s sincere desire to maintain rates at a reasonable level and in line with our neighboring communities.

As a reminder, no property tax dollars are used to fund the utility system; It is an "enterprise" fund, meaning that all revenues to pay for these services are received from user fees.

An updated water and sewer billing rate structure, which provides a calculation of the total billing amount residents can expect based on water consumption, is included within the below attached PDF.

Please feel free to contact the Finance Department at (847) 551-3800 if you have questions regarding how your bill is calculated.

View/Download

2017 Water Quality Report

The 2017 Water Quality / Consumer Confidence Report was delivered to homes throughout West Dundee on June 23, 2018 within the 2018 Summer/Fall Village Newsletter. Please click below for a copy of the report.

View/Download

Water & Sewer Rate Adjustment Effective with May 2018 Billing

In conjunction with the recently adopted Fiscal Year 2018/19 budget, there will be a 7% increase to the Village’s water and sewer rates as of May 1, 2018.

A primary reason for this rate adjustment is due to increases in sewage treatment charges that the Village pays to the Fox River Water Reclamation District. Budgeted treatment expenses have increased by over $200,000 for the upcoming budget year, creating the need for this rate adjustment. In spite of the increase, the Village’s rates remain in-line with our neighboring communities and efforts to curtail our utility expenses are consistently being examined.

The attached chart outlines the rates that are in effect as of the May 2018 billing. Should you have any questions regarding these rates or your water and sewer bill, please contact Village Hall at (847) 551-3800.

View/Download

"Flushable" Wipes Cause Damage to Sewer Systems

Products labeled as "flushable" cleansing cloths or wet wipes have been reported to clog toilets and sewer systems throughout the United States and abroad, leading to costly repairs for both homeowners and municipalities.

Please help keep the West Dundee sewer system in good working order. Please do not flush anything other than human waste and toilet tissue.

Additional information can be found at www.forthepeople.com, and a short video illustrating the difference between toilet tissue and wet wipes in terms of breakdown can be viewed at www.consumerreports.org.


View All Village News

Calendar

Thu
Jul 04
2019

Independence Day - Village Offices CLOSED

The administrative offices of the Village (Village Hall, Community Development, Fire, Police, and Public Works) are closed in observation of the holiday.

This is also one of the 6 holidays recognized by the Village's refuse hauler. Therefore, curbside refuse & recycling collection will be one day later than usual for the week of the holiday. Collection will be on Saturday.

Mon
Sep 02
2019

Labor Day - Village Offices CLOSED

The administrative offices of the Village (Village Hall, Community Development, Fire, Police, and Public Works) are closed in observation of the holiday.

This is also one of the 6 holidays recognized by the Village's refuse hauler. Therefore, curbside refuse & recycling collection will be one day later than usual for the week of the holiday. Collection will be on Saturday.

Thu
Nov 28
2019

Thanksgiving Day - Village Offices CLOSED

The administrative offices of the Village (Village Hall, Community Development, Fire, Police, and Public Works) are closed in observation of the holiday.

This is also one of the 6 holidays recognized by the Village's refuse hauler. Therefore, curbside refuse & recycling collection will be one day later than usual for the week of the holiday. Collection will be on Saturday.

Fri
Nov 29
2019

Thanksgiving Day observed - Village Offices CLOSED

The administrative offices of the Village (Village Hall, Community Development, Fire, Police, and Public Works) are closed in observation of the holiday.

This is also one of the 6 holidays recognized by the Village's refuse hauler. Therefore, curbside refuse & recycling collection will be one day later than usual for the week of the holiday. Collection will be on Saturday.

Wed
Dec 25
2019

Christmas Day - Village Offices CLOSED

The administrative offices of the Village (Village Hall, Community Development, Fire, Police, and Public Works) are closed in observation of the holiday.

This is also one of the 6 holidays recognized by the Village's refuse hauler. Therefore, curbside refuse & recycling collection will be one day later than usual for the week of the holiday. Collection will be on Saturday.


View Entire Community Calendar

Newslist Sign Up


For full subscription form, go here.