The Water & Sewer Division of Public Works operates the Village's water production and delivery systems, which includes 3 deep-well water sources, 3 elevated water storage towers with a combined capacity of 2,750,000 gallons, 2 water treatment facilities that incorporate an ion exchange treatment process to improve the overall quality of the water, 46 miles of water mains and over 540 fire hydrants.
Every other month, Water & Sewer Divison staff will take a reading from the external flow meter at your home or business. These readings are provided in digital format to the Finance Department for bi-monthly billing.
Water Billing is administered at the Village Hall as part of the Finance Department. The main responsibility for this division is the processing of approximately 2,100 accounts for billing and the daily collection of water revenues.
Water bills can be paid using cash or check at any of the Village facilities during regular hours of operation. Payments can also be mailed or dropped off any time at Village Hall, Public Safety Center 1 or Public Safety Center 2 using the drop box located near the entrance. (See below for credit/debit card payments.)
Accepted payment types include cash, check, credit/debit card or the direct debit automatic withdrawal program (see the Utility Billing Direct Debit Form to the right).
Credit and debit card acceptance is provided through Illinois Funds' E-Pay Program, an electronic payment service provided by the State Treasurer's Office. There is a service fee of 2.35% (or a $1.00 minimum) charged for credit and debit card payments. This fee is not charged or collected by the Village.
Credit and debit card payments can be accepted in person at Village Hall or either Public Safety Center, or online. Click here or the e-pay logo on the right side of this page to pay your water/sewer bill online.
102 South Second Street
West Dundee, IL 60118
8:00am - 4:30pm M-F
Pay your parking tickets, village fines and utility bills online.