Water & Sewer

Water & Sewer service is comprised of two basic components: water production/delivery and water billing.


Billing Contact
LoriSue Liszek
lliszek@wdundee.org

Water Superintendent
Pat Doyle
pdoyle@wdundee.org

The Water & Sewer Division of Public Works operates the Village's water production and delivery systems, which includes 3 deep-well water sources, 3 elevated water storage towers with a combined capacity of 2,750,000 gallons, 2 water treatment facilities that incorporate an ion exchange treatment process to improve the overall quality of the water, 46 miles of water mains and over 540 fire hydrants.

Meter Reading

Every other month, Water & Sewer Divison staff will take a reading from the external flow meter at your home or business. These readings are provided in digital format to the Finance Department for bi-monthly billing.

Bill Payment

Water Billing is administered at the Village Hall as part of the Finance Department. The main responsibility for this division is the processing of approximately 2,100 accounts for billing and the daily collection of water revenues.

Water bills can be paid using cash or check at any of the Village facilities during regular hours of operation. Payments can also be mailed or dropped off any time at Village Hall, Public Safety Center 1 or Public Safety Center 2 using the drop box located near the entrance. (See below for credit/debit card payments.)

Accepted payment types include cash, check, credit/debit card or the direct debit automatic withdrawal program (see the Utility Billing Direct Debit Form to the right).

Credit and debit card acceptance is provided through Illinois Funds' E-Pay Program, an electronic payment service provided by the State Treasurer's Office. There is a service fee of 2.35% (or a $1.00 minimum) charged for credit and debit card payments. This fee is not charged or collected by the Village.

Credit and debit card payments can be accepted in person at Village Hall or either Public Safety Center, or online. Click here or the e-pay logo on the right side of this page to pay your water/sewer bill online.

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Village Hall
102 South Second Street
West Dundee, IL 60118

Phone:
Fax:
Hrs:

(847) 551-3800
(847) 551-3809
8:00am - 4:30pm M-F

Online Payment System

Pay your parking tickets, village fines and utility bills online.


Click here to pay now

News

Water & Sewer Rates Effective June 2017

In conjunction with the passage of the Village’s Fiscal Year 2017-2018 Budget, and in keeping with the goal of addressing the capital infrastructure and maintenance needs of the water and sewer systems, the Village Board authorized an increase to the Village’s water and sewer rate structure that went into effect with the June 2017 bills.

The three-fold rate increase that was approved provides additional funding for rising ongoing operational costs and also provides a source of funding to address the many capital needs for the system. The last time rates were increased was in May 2015.

For more detailed information about the increases to the water and sewer billing rates and fees, please view the Summer/Fall 2017 Village Newsletter. For a chart illustrating the effects of these increases to an individual bill based on water used, please view the PDF below. Should you have any questions regarding your water and sewer bill, please contact Village Hall at 847-551-3800.

Also included below is an article published by The Daily Herald on this topic.

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"Flushable" Wipes Cause Damage to Sewer Systems

Products labeled as "flushable" cleansing cloths or wet wipes have been reported to clog toilets and sewer systems throughout the United States and abroad, leading to costly repairs for both homeowners and municipalities.

Please help keep the West Dundee sewer system in good working order. Please do not flush anything other than human waste and toilet tissue.

Additional information can be found at www.forthepeople.com, and a short video illustrating the difference between toilet tissue and wet wipes in terms of breakdown can be viewed at www.consumerreports.org.


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Calendar

Thu
Nov 23
2017

Thanksgiving - Village Offices CLOSED

The offices Village Hall, Public Safety Center 2 and the Public Works facility are closed in observation of the holiday.

This is one of the 6 holidays recognized by Republic Services. Therefore, curbside refuse collection will be one day later than usual for the week of the holiday. Collection will be on Saturday.

Fri
Nov 24
2017

Day after Thanksgiving - Village Offices CLOSED

The offices Village Hall, Public Safety Center 2 and the Public Works facility are closed in observation of the holiday.

This is one of the 6 holidays recognized by Republic Services. Therefore, curbside refuse collection will be one day later than usual for the week of the holiday. Collection will be on Saturday.

Mon
Dec 25
2017

Christmas observed - Village Offices CLOSED

The offices Village Hall, Public Safety Center 2 and the Public Works facility are closed in observation of the holiday. This is one of the 6 holidays recognized by Republic Services. Therefore, curbside refuse collection will be one day later than usual for the week of the holiday. Collection will be on Saturday.

Mon
Jan 01
2018

New Years Day observed - Village Offices CLOSED

The offices Village Hall, Public Safety Center 2 and the Public Works facility are closed in observation of the holiday.

This is one of the 6 holidays recognized by Republic Services. Therefore, curbside refuse collection will be one day later than usual for the week of the holiday. Collection will be on Saturday.


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